Refund & Cancellation Policy

You can cancel Pro anytime from your account. Cancellation stops the next renewal and your Pro access continues through the end of the billing period you have already paid for. We do not provide partial or prorated refunds for the current period once it has started.

If your subscription includes a free trial, you can cancel any time before the trial ends and you will not be charged. If you do not cancel, the subscription converts to paid at the end of the trial.

Brief passes purchased before July 11, 2026 keep the refund promise shown when they were purchased: email us within seven days of purchase for a full refund, even if you generated or used the brief. A request is on time when it reaches our support inbox no later than 168 hours after Stripe records the completed purchase.

For purchases completed on or after July 11, 2026, the brief pass is a one-time digital purchase that grants the access window shown before checkout. The access clock starts when payment completes. A purchase keeps its recorded expiry if the public offer later changes. All sales are final except where required by law.

If we issue a refund to correct a duplicate charge, billing error, or failure to provide the purchased access, it is returned to the original payment method. Active disputes and chargebacks are handled through the existing Stripe case so funds are not returned twice.

Ask us to review an eligible billing or access problem within 7 days of payment. Using the Brief agent or exporting a brief does not shorten that review window.

Open your account and use “Manage subscription” to cancel or change your plan through our payment processor, Stripe. Cancellation is effective immediately for renewal purposes; access remains until the period ends.

If you were charged more than once, charged after cancelling Pro, or could not access a purchased service because of an error on our side, email support@wheretohq.com so we can review the problem. Please reach out before filing a card dispute so we can resolve it directly and faster.

Questions about billing or this policy: support@wheretohq.com.